FAQ

Where do your products come from?

We work directly with specialist lighting manufacturers. Every piece is produced by craftspeople who treat lighting as a discipline, not a category. By partnering with them directly, we remove the layers between maker and customer and keep our prices honest.

How long will my order take to arrive?

Orders are dispatched within 1 to 3 business days and typically arrive within 12 to 20 working days. You will receive a tracking number by email once your order has been dispatched. If you have not received tracking details within 5 business days of ordering, please contact us.

Is shipping free?

Yes. Shipping is complimentary on every Minilume order, with no minimum spend.

Will I have to pay customs or import duties?

No. All applicable duties and import taxes for UK deliveries are covered. You will not be asked to pay anything additional upon delivery.

Can I return an item?

Yes. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us at contact@minilume.com before sending anything back. Full details are available on our Returns page.

My item arrived damaged. What should I do?

Please contact us within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or full refund promptly, at no cost to you.

Are your products compatible with UK plug sockets and voltage?

Yes. All Minilume products are supplied with UK-compatible plugs and are designed for 220 to 240V, which is standard across the United Kingdom.

Do your lamps come with bulbs?

Bulb inclusion varies by product and is stated clearly on each product page. Where bulbs are not included, we recommend warm white LED bulbs at 2700K for the best result with our shades and materials.